Refund Policy

Exchange Policy:

At The Great White, we are committed to ensuring your satisfaction with every purchase. While we do not offer refunds, we are happy to facilitate exchanges for eligible items. Please review the following exchange policy:

Eligibility:

• Exchanges are only available for products that are defective or damaged upon receipt.
• Items must be in their original condition, unused, and with all tags attached.

Exchange Process:

• If you receive a defective or damaged item, please contact our customer support team within 30 days of receiving your order.
• Provide detailed information about the issue, along with clear photos if applicable.
• Once your exchange request is approved, we will provide instructions for returning the item.

Exchange Options:

• We will replace the defective or damaged item with the same product, subject to availability.
• If the item is out of stock, we will offer an exchange for a similar item of equal value, or issue a store credit.

Shipping:

• The customer is responsible for shipping costs associated with returning the item for exchange.
• We will cover the shipping costs for sending the replacement item to you.

Final Sale Items:

• Certain items may be marked as final sale and are not eligible for exchange. Please check the product description for details.

Contact Us:

• If you have any questions or need assistance with the exchange process, please don't hesitate to contact our customer support team.

Thank you for choosing The Great White. We appreciate your understanding of our exchange policy and look forward to assisting you with any issues you may encounter.